This is a reminder to all staff to use the F&D Helpdesk to report IT issues. Using the helpdesk sends an email to the entirety of the IT staff, so that not only do all three of us know about your issue, the proper staff member with the most amount of knowledge pertaining to your situation can address your situation.
The helpdesk can be accessed by using the icon on your desktop (called helpdesk), this icon is on both your citrix and your local desktop, and will work when you are on our network. When filling out the form, please fill it out using your own email address, so we can track the ticket to you. You can also submit a ticket by sending an email to feeley.helpdesk@gmail.com . Just put an overview of your issue in the subject line, and any additional information or attachments in the body of the email.
Using the helpdesk provides documentation and accountability for the IT department, and helps improve the efficiency of the firm, your anticipated cooperation is appreciated.
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